Dear Ms. Brooks,
Your answer :
1. The Sales Org is not maintained on this particular list, because there are 6 sales orgs who use the list. I have three other customer group price lists that work and are set up the same way, no specific sales org. The only mandatory criteria to be met is customer group.
Question :
Also check if this customer group specific price list has any valid base price list present ?
If no help-full answer is provided then i would recommend you create an incident to us with following information.
1. Example of customer group specific price list which works fine
2. Example of customer group specific price list which doesn't works fine
3. Example of sales order where price list is correctly derived.
4. Example of sales order where price list is incorrect.
5. If the issue occurs in test system permission to reproduce the issue from our end to better test to arrive at root-cause.
Regards
Leo