Re: CTI: Approved/supported telephone systems

Thomas,

SAP has process of certifying the CTI Integration, If a Integrator (Company) would like to have there product certified then SAP is going to have there certification engineer validate various CTI Call functionality like Agent Login/logout , Agent status, Alerting, Answering,transfers.......etc.

So if you are looking for any particular CTI, then you  can search for the Integration company in

https://store.sap.com

We have some of the CTI Application certificed by SAP and CTI Company.Let me know us know if you are looking for a specific CTI.

Thanks,

Vamshi Suddapalli

Solution Engineer

AMC Technology