Hi Bruce Li,
we are creating this from IC agent role, so it is interaction record only. But after upgrade we are not getting CRMCICANCH.
There is one observation is the IC Agent session have session with name 'WS' (Working Session)' and no session getting started with AS'(Agent Session) . If we artificially change Ws to AS then it getting geneated becuase of SET_ANCHOR method getting triggered.
Any idea why 'WS' (Working Session)' is not started for IC agent?
Thanks,
Vij
