Last year there was a system issue with Service PO’s. Anytime a receipt or invoice was moved from a PO, the reversing document didn’t always clear the correct dollar amount on the GR IR GL account XXXX.
Some of the PO’s that had multiple debit and credit entries during the time of the issue have been left with a GR IR balance on the PO (GR IR account should be $0). Instead of the GR IR account other GL account got credited / debited due to system issue. They can’t be corrected from the invoice or receipting side.
What should be be best approach to do the correction on FI side ?
Regards and Thanks.